Welcome! I can’t wait for us to get started.
To prime us to do the best work together, there’s two things below I would love for you to do.
The first is to fill out and submit my New Client Questionnaire.
The second is to read over “sign” and submit the Client Welcome Agreement.
Ready? Let’s get started.
New Client Questionnaire
In our coaching, the power is in the coaching relationship.
Power is granted to the relationship not to me.
You have a role in determining how you want to be coached and you are responsible for getting full value from the coaching.
This relationship is tailored to fit you.
To design a powerful relationship, please take your time to answer these questions as accurately and fully as possible. Your responses form the groundwork for our work together. We will continue to redesign our coaching relationship as it evolves. If a question does not make sense or seem important to you, leave it for now. We can address it later.
CLIENT WELCOME AGREEMENT
Welcome!
I want you to have the life that you are seeking and know that so much more is possible. That’s why I am here, to help you make leaps and bounds in your life. I want to help you lead your life, and not the other way around. Together, we will start harnessing your true power, discover what lights you up and go after it immediately!
Why you’re Reading This Document
I only communicate one way – openly and honestly. I know who I love working with and I know how I love working with them. This Coaching Agreement (the “Agreement”) outlines what we can expect from each other in working together. If there is anything you are uncomfortable with, please let me know immediately. I want to make sure we are on the same page moving forward.
In exchange for working with Jen Ammer, you agree to be bound by the following conditions:
Parties. This Agreement is made between Jen Ammer Coaching (“Jen Ammer Coaching”, “Jen” “I”, and “me”) and you as signed below (“you” and “your”).
My Promise to You. I will provide you with custom package coaching program based on your needs. Here is what I will be bringing to the table, every time:
Support. I will support you in your vision and goals fully and without judgement. I will provide you with constant inspiration and information that may be relevant to your journey, such as through books, articles and blogs
Guidance. I will help you bridge the gap between where you are now and where you want to be and I will provide structure to help you in making conscious choices.
Honesty. I will tell you the truth, no holding back and give you honest feedback.
Ongoing communication. I will be there to support you through calls, email or text, even between sessions whenever you might need.
Teamwork. I am on this journey with you. I will make sure you are doing the work and I will be there through every success, failure and risk throughout your progress.
My A-game. I bring my everything to coaching and truly devote every ounce of energy I have to you.
My Presence. You get the full me showing up fully for you. No distractions.
What I Expect Of You. Just as you are investing in me, I’m also investing my time and energy in you. I want to see you live your best life and support you in doing so. As such, I expect you to behave in the following manner:
Be Committed. Be committed to yourself, to living an extraordinary life. This means being committed during sessions, but also committed to this process in every aspect of your life.
Take Responsibility. Do the work and enjoy the benefits, the results of your coaching progress depend on you.
Prepare. Come to each session with a topic, something you want to work on. Complete your action items and bring it to your sessions to help you grow.
Honesty. Be truthful with yourself, with me, and confront the difficult for the sake of your progress.
Integrate. Take your interactions as an opportunity use the coaching principles you have learned and apply them to your own thinking, speaking and actions.
Be willing to communicate, take risks, be wrong, be right, and most importantly have fun!
Services. Jen Ammer Coaching will be providing you a custom package program entailing a coaching process tailored to you, as outlined in Schedule “A” Services.
No Guarantees. While there are some things I can control, like how much I will support you and how I’ll do everything I can for you throughout the coaching process, there are some things I cannot control. As such, no guarantees can be made for the results from our coaching sessions.
Responsibility. Please acknowledge you are fully responsible for everything you give and get from this process. I’ve meticulously planned the sessions to bring you the greatest benefits possible, but none of that can happen if you do not put in the work. You get what you give – and I want you to be aware of that before we start working together.
Payment. Payment details and cost for your coaching program are outlined in Schedule “B” Cost + Payment.
Communication. All communication will be done via phone, in-person or on Skype. I will be available via e-mail for brief support and short calls between sessions, at no extra charge. You may want to check-in regarding an ad-hoc issue, report back on a deliverable or share a ‘win’ with me. PLEASE share the wins, that is my favourite part.
Concerns. I want you to love our coaching relationship and expect you to speak up if anything isn’t sitting right with you, for the sake of your own progress.
Time Integrity. Time integrity is a real thing and here is how I enforce it: Sessions take place on the agreed upon time. Please be on time, being late means you will receive a shorter session. They will not be extended due to your tardiness and the full session will be deemed to be complete.
Cancellations + Refunds. Integrity and keeping your word are the cornerstones of all success. With that in mind, this is how I’ve drafted my cancellation and refund policy:
Please give 24 hours’ notice if you have to cancel or reschedule. If you have an emergency, we will work around it. If I cannot make a scheduled time, I will give you at least 24 hours’ notice as well. If cancellations become repetitive, expect a discussion about your level of commitment and/or how things are progressing for you.
If we work together and are signed up for several sessions and you cancel without giving at least 24 hours’ notice, the session will be deemed to have taken place and there will be no refund.
All coaching sessions packages are final sale. There will be no refunds under any circumstances.
Currency. You will be charged in the currency of the country you live. For example, if you are based in Canada, you will be charged CAD. If you are based in the USA, you will be charged USD.
Confidentiality. We operate and grow in a safe space. I want you to know that everything shared in our sessions is strictly confidential.
Standard Legal Things. Jurisdiction. This Agreement will be governed exclusively by the laws of the Province of British Columbia. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, e-mail or text will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This agreement may be signed in any number of counterparts, each of which is an original, and all of which taken together constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”, the effect of which will be the same as if we signed the Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of the Agreement.
SCHEDULE “A” SERVICES
The Coaching Program
The coaching program will be a custom package tailored to you and your needs. Sessions will be on a bi-weekly basis.
This may include:
Coaching calls over the phone, on Skype or FaceTime
Coaching will address specific personal projects, business successes, or anything else in your life or profession you want to focus on
Coaching will include clarification, brainstorming, identifying plans of action, asking questions and making empowering requests
The Coaching Process
Review - Review where you’ve been, where you are and where you want to go
Clarity - Get clear on what’s most important to you and uncover your life’s purpose and how to start living on purpose
Reconnect - Reconnect you to you so that from there, you can create and nurture the relationships you want both personally and professionally
Values - Claim your values by learning what is most important to you, what “lights you up” and begin living more fulfilled
Identify - Identify your saboteur (aka inner critic, ego, mind-chatter etc.) that serves to “protect you” but also keep you small, doubting & afraid to take risks
Access - Access your ‘Inner Leader’ to start making clear, explanation-free decisions;
Develop - Develop a plan of action to get you moving and making the changes you want with supportive accountability
Invite - Invite ownership, empowerment, choice and FUN into your life
SCHEDULE “B” COST + PAYMENT
3 Month Package
Coaching Fee - $1500
Details - 6 x 1-hour coaching sessions and support
Payment Options - Paid in full or billed in equal monthly installments at the beginning of every month
Payment Method - Credit card, Interac e-Transfer, or PayPal invoiced at the time a start date is agreed upon
6 Month Package
Coaching Fee - $2800
Details - 12 x 1-hour coaching sessions and support
Payment Options - Paid in full or billed in equal monthly instalments at the beginning of every month
Payment Method - Credit card or Interac e-Transfer invoiced at the time a start date is agreed upon